Purchase policy
- Currency
All amounts of the current website are in Canadian currency.
- Incorrect price
- In the event a product is listed at an incorrect price or with incorrect information due to a technical or human error, Jocam Canada Inc shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
- Delivery charges
- Jocam Canada Inc reserves the right to adjust upwards or downwards charges for delivery of an order according to the delivery address. In such a case, Jocam Canada Inc will contact the customer to obtain his permission.
- The Delivery
We deliver across Canada with the services of Canada Post. The delay for a normal delivery is 2 to 3 business days for Quebec and Ontario.
The fees are calculated directly by Canada Post and range between 7 $ to 20 $ the package. However, the delivery is free if your order is more than 400 $.
- Satisfaction Guarantee
We are confident that you will like our products. However, if you are not satisfied, please contact us by phone at 819 503-6240 or by email info@jocamcanada.com and this within a maximum of 14 days from the date of your purchase.
Under certain conditions, we will refund or exchange the product. However, delivery costs related for the return of the goods from the client to Jocam Canada are at the customer's expense.
Regarding exchange of goods (example wrong size, etc...), delivery costs (round trip) are assumed entirely by the client.
